This one day ITIL v3 Awareness course has been designed to provide a unique opportunity for learners to understand an introduction to the concepts of ITIL and ITSM. It provides an overview of the concepts within the ITIL best practices domain while also introducing the key ITIL processes. This non-certificate course explains how ITIL processes are driven by a Service Lifecycle to provide smooth functioning of organizations, thus ensuring high-quality services to their customers. It has been designed for learners who need a basic awareness of ITIL v3 as a general interest, as part of a larger program initiative as opposed to the full certification route or for those who may not be sure of their future v3 training path and want to assess ITIL / ITSM viability in their organization.
The Awareness course will be of interest to:
Targeted at everyone in the organization who works in an IT environment or at business users who communicate with IT. And more specifically IT Staff, IT and Business Executives and managers, and staff, IT Consultants, Key Business Users, IT Developers.
At the end of this course, the learner will be introduced to:
Duration: 1 day
Course Student Material:
Students receive a copy of the classroom presentation
Material and copy of itSMF’S Pocket guide
About the Examination:
There is no exam associated with this awareness course.
None in the ITIL scheme
Course Delivery: In-house
To register for public ITIL classes, logon to www.itgrc.lk and click on ITIL Certification. To arrange for special on-site delivery,
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